Payment policy

Effective Date: August 25, 2026

Thank you for shopping with Zetecia. This Payment Policy explains how payment works on our website, including the card types we accept, how charges are handled, and how we protect your payment information.

1. Accepted Payment Methods

At checkout, Zetecia currently accepts cards from the following 7 networks:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Diners Club

  • Discover

Other methods such as PayPal, Apple Pay, Google Pay, Shop Pay, bank transfer, cash on delivery, cryptocurrency, and gift cards are not available at this time.

Please use a card issued under one of the networks listed above and enabled for online purchases. In some cases, prepaid cards, third-party gift cards, or certain restricted cards may not go through, depending on the card issuer and payment processor.

2. Currency and Pricing

All prices on the Zetecia website are shown in United States Dollars (USD).

The amount charged will be in USD and will include the product price, applicable shipping fees, and any sales tax based on the shipping address, where required.

You can review the full total, including tax and shipping, before completing payment.

3. Payment Processing

Payments are processed securely through the payment gateway connected to our Shopify store.

When you place an order, your card is authorized for the order total. The charge is usually completed when the order is processed or shipped.

After the payment is authorized, we will send an order confirmation email. If we are unable to complete the order for a valid reason, such as a pricing error or a security review, we will notify you and refund the full amount to the original payment method.

4. Security and Data Protection

Payment transactions are protected with industry-standard SSL/TLS encryption.

Zetecia does not store your full card number, CVV, or other sensitive payment details on our servers. Card information is handled directly by our PCI-DSS compliant payment processor.

Please see our Privacy Policy for more information about how we handle personal data.

5. If a Payment Does Not Go Through

If a payment is declined, the order will not move forward.

This can happen for everyday reasons, such as insufficient funds, a typing error in the card details, an expired card, or a security check by your bank.

Please double-check the card information and try again. If it still does not work, your card-issuing bank can usually explain the reason and help you complete the payment.

You are also welcome to contact Zetecia customer service with the details of your order attempt, and we will be happy to assist.

6. Authorization Holds

Some banks place a temporary hold on the card when an order is placed. This is a normal banking step and is not the final charge.

If the order is not completed or is cancelled, the bank typically releases the hold within 3 business days (Monday–Friday).

7. Refunds to the Original Payment Method

Refunds for returned or cancelled orders follow our Return & Refund Policy.

Approved refunds are sent back to the same payment method used for the original purchase.

After a returned product passes inspection, Zetecia issues the refund within 5 business days (Monday–Friday). After we issue it, the refund usually appears in the original payment account within 3 business days (Monday–Friday).

How original shipping fees are handled is explained in the Return & Refund Policy.

8. Order Review

To help keep orders safe, we may occasionally ask for extra confirmation on higher-value or unusual orders, such as a simple identity or cardholder check.

If we cannot verify an order, or if an order appears to conflict with our Terms of Service, we may need to cancel it and refund any amount already paid.

9. Before You Pay

When placing an order, please make sure that:

  • You are authorized to use the card
  • The billing address and card details are accurate
  • The payment is for a genuine purchase from Zetecia

10. Updates to This Policy

We may update this Payment Policy from time to time. The latest version will always appear on this page, with the effective date shown at the top.

11. Customer Support

If you have questions about payment, a declined transaction, or a refund, please contact us.

Zetecia

Customer Service Address: 785 20th Street, Suite 300, Newport, MN 55055, United States

Phone: +1 651-515-6050

Email: info@zetecia.com

Business Hours: Monday – Friday, 9:30 AM – 4:00 PM (CST)