Shipping policy
Effective Date: July 20, 2026
At Zetecia, we are committed to providing transparent, reliable, and convenient shipping services for our customers.
Zetecia specializes in indoor wall lighting products, including LED wall lights, decorative wall lamps, and functional indoor lighting solutions.
Our products are manufactured at our production facility in China and fulfilled through our warehouse located in the United States.
All customer orders are shipped from our U.S. warehouse.
All product returns are also handled through our U.S. warehouse.
Inventory is replenished from our China manufacturing facility when necessary to maintain product availability.
This allows us to provide customers with a convenient domestic shipping and return experience within the United States.
Company & Warehouse Information
Manufacturing Facility
Our lighting products are manufactured and quality inspected at our production facility:
China Manufacturing Address:
No. 7 Factory Building, 4th Floor,
Antuoshan High-Tech Industrial Park,
Sha'er Community, Shajing Subdistrict,
Bao'an District, Shenzhen, Guangdong, China
The China facility is responsible for:
- Product manufacturing
- Product assembly
- Quality inspection
- Inventory preparation
U.S. Fulfillment & Return Warehouse
All orders placed through Zetecia are processed and shipped from our U.S. warehouse.
U.S. Warehouse Address:
1388 Haight St
San Francisco, CA 94117
United States
The U.S. warehouse handles:
- Order fulfillment
- Product packaging
- Domestic shipment arrangement
- Package tracking updates
- Customer returns and exchanges
Order Processing Time
Orders are processed during our regular business hours:
Business Hours:
Monday - Friday
9:30 AM - 4:00 PM
Pacific Time (PT)
Orders placed after 4:00 PM Pacific Time will be processed on the next business day.
Orders placed on weekends or U.S. public holidays will begin processing on the next available business day.
Processing Time
Most orders are processed within 1 business day.
Due to order verification, inventory preparation, product inspection, and packaging procedures:
All orders will be processed and prepared for shipment within 1-3 business days at the latest.
During periods including:
- Holiday seasons
- Promotional events
- High order volume periods
processing times may require additional time.
We make reasonable efforts to process and ship all orders as quickly as possible.
Shipping Coverage
Zetecia currently provides shipping services throughout the United States.
We ship to:
- All 50 U.S. States
- Washington D.C.
Shipping availability may vary for:
- P.O. Box addresses
- APO/FPO military addresses
- Certain remote areas
- U.S. territories
If a shipping limitation applies to an order, our customer service team will contact the customer with available options.
Shipping Methods & Estimated Delivery Time
Delivery time includes:
Order Processing Time + Carrier Transit Time
| Shipping Method | Processing Time | Estimated Transit Time | Total Estimated Delivery |
|---|---|---|---|
| Standard Shipping | 1-3 Business Days | 5-10 Business Days | Approximately 6-13 Business Days |
| Expedited Shipping | 1-2 Business Days | 2-5 Business Days | Approximately 3-7 Business Days |
Delivery times are estimates and may vary depending on:
- Shipping destination
- Carrier service availability
- Weather conditions
- Holidays
- Unexpected transportation delays
Shipping Fee Calculation
Zetecia calculates shipping fees based on the total shipment weight.
Shipping fees are automatically calculated during checkout according to package weight.
Customers can review available shipping methods and applicable shipping costs before completing payment.
Standard Shipping Rates
| Package Weight | Standard Shipping Fee |
|---|---|
| 0.0001 - 4.4 lb | $9.99 |
| 4.4001 - 11 lb | $16.99 |
| 11.0001 - 22 lb | $29.99 |
| 22.0001 - 33 lb | $49.99 |
| 33.0001 - 44 lb | $69.99 |
| Over 44 lb | $120.00 |
Expedited Shipping Rates
| Package Weight | Expedited Shipping Fee |
|---|---|
| 0.0001 - 4.4 lb | $19.99 |
| 4.4001 - 11 lb | $29.99 |
| 11.0001 - 22 lb | $49.99 |
| 22.0001 - 33 lb | $69.99 |
| 33.0001 - 44 lb | $99.99 |
| Over 44 lb | $150.00 |
The final shipping charge will be clearly displayed before payment confirmation.
Shipping costs may vary based on:
- Package weight
- Package dimensions
- Delivery location
- Selected shipping method
Free Shipping Information
From time to time, Zetecia may offer promotional free shipping options.
Any free shipping promotions will be clearly displayed on the website and applied according to the promotion terms.
Shipment Confirmation & Tracking
After your order has been shipped, Zetecia will send a shipment confirmation email.
The email will include:
- Order number
- Shipping confirmation
- Tracking number
- Carrier information
Customers can use the tracking number to check delivery progress through the carrier's tracking system.
If tracking information is not updated within a reasonable period, please contact our customer support team.
Delivery Address Requirements
Customers are responsible for providing accurate and complete shipping information.
Please verify the following information before completing your order:
- Full name
- Street address
- Apartment or unit number (if applicable)
- City
- State
- ZIP code
- Phone number
Zetecia is not responsible for delivery delays caused by incorrect or incomplete address information.
Additional shipping costs caused by address changes, returned packages, or reshipment may apply.
Lost, Damaged, or Delayed Packages
Zetecia works with reliable shipping carriers to deliver orders safely.
If your package is:
- Lost during transportation
- Delivered incorrectly
- Damaged upon arrival
please contact our customer service team with your order information.
We will review the situation and work with the shipping carrier to provide appropriate assistance.
Customs, Duties, and Taxes
Because all customer orders are shipped from our U.S. warehouse, most U.S. domestic orders do not require additional customs clearance.
For special shipment arrangements involving international transportation, customs duties, import taxes, or additional government fees may apply according to local regulations.
Customers are responsible for applicable fees unless otherwise stated.
Returns Shipping Information
All product returns are processed through our U.S. warehouse.
Return Address:
1388 Haight St
San Francisco, CA 94117
United States
Before returning any product, customers must contact Zetecia customer service to receive return instructions.
Unauthorized returns may result in delayed processing.
Expedited shipping fees may not be refundable unless the return is caused by an error from Zetecia.
Customer Support
If you have any questions regarding shipping, delivery, or your order, please contact us.
Zetecia Customer Service
Address:1388 Haight St
San Francisco, CA 94117
United States
Phone:+1 628-432-2011
Email: info@zetecia.com
Business Hours: Monday - Friday 9:30 AM - 4:00 PM Pacific Time