Shipping policy
Effective Date: August 25, 2026
At Zetecia, we are committed to providing transparent, reliable, and convenient shipping services for our customers.
Zetecia specializes in indoor wall lighting products, including LED wall lights, decorative wall lamps, and functional indoor lighting solutions.
All customer orders are shipped from our U.S. warehouse. All product returns are handled through our U.S. warehouse.
Company & Warehouse Information
U.S. Fulfillment & Return Warehouse 785 20th Street, Suite 300 Newport, MN 55055 United States
The U.S. warehouse handles:
- Order fulfillment
- Product packaging
- Domestic shipment arrangement
- Package tracking updates
- Customer returns and exchanges
All orders placed on Zetecia are processed and shipped from this U.S. warehouse. Zetecia does not ship customer orders from China.
Order Cut-off Time
Order Cut-off Time: 4:00 PM (CST), Monday–Friday
- Orders placed before 4:00 PM (CST) on a business day enter the same-day processing queue.
- Orders placed after 4:00 PM (CST) are processed on the next business day.
- Orders placed on Saturday, Sunday, or U.S. public holidays are processed on the next business day.
Handling / Processing Time
Business days: Monday–Friday, excluding U.S. public holidays.
Handling Time is the time required to verify the order, prepare the product, inspect the item, pack the shipment, and hand it to the carrier.
| Shipping Method | Handling / Processing Time |
|---|---|
| Standard Shipping | 1–3 business days (Monday–Friday) |
| Expedited Shipping | 1–2 business days (Monday–Friday) |
Most orders are processed within 1 business day after entering the processing queue. All orders are processed and prepared for shipment within the Handling Time shown above.
During holiday seasons, promotional events, or high order volume, processing may take the full Handling Time listed for the selected method.
Saturday, Sunday, and U.S. public holidays are not counted as Handling Time.
Transit / Shipping Time
Transit days: Monday–Friday, excluding U.S. public holidays.
Transit Time starts after the carrier has accepted the package and ends when the package is delivered.
| Shipping Method | Transit / Shipping Time |
|---|---|
| Standard Shipping | 5–10 business days (Monday–Friday) |
| Expedited Shipping | 2–5 business days (Monday–Friday) |
Saturday, Sunday, and U.S. public holidays are not counted as Transit Time.
Transit Time may vary by destination, carrier service availability, weather, holidays, and transportation delays.
Estimated Total Delivery Time
Estimated Total Delivery Time = Handling / Processing Time + Transit / Shipping Time.
Both Handling Time and Transit Time are counted in business days, Monday–Friday, excluding U.S. public holidays.
| Shipping Method | Handling Time | Transit Time | Estimated Total Delivery |
|---|---|---|---|
| Standard Shipping | 1–3 business days (Monday–Friday) | 5–10 business days (Monday–Friday) | 6–13 business days (Monday–Friday) |
| Expedited Shipping | 1–2 business days (Monday–Friday) | 2–5 business days (Monday–Friday) | 3–7 business days (Monday–Friday) |
These are estimated timeframes after the order enters the processing queue under the Order Cut-off Time rules above.
Shipping Coverage
Zetecia currently ships throughout the United States to:
- All 50 U.S. states
- Washington, D.C.
Shipping availability may vary for:
- P.O. Box addresses
- APO/FPO military addresses
- Certain remote areas
- U.S. territories
If a shipping limitation applies, customer service will contact the customer with available options.
Shipping Fee Calculation
Shipping fees are calculated by total shipment weight and displayed at checkout before payment.
Standard Shipping Rates
| Package Weight | Standard Shipping Fee |
|---|---|
| 0.0001 – 4.4 lb | $9.99 |
| 4.4001 – 11 lb | $16.99 |
| 11.0001 – 22 lb | $29.99 |
| 22.0001 – 33 lb | $49.99 |
| 33.0001 – 44 lb | $69.99 |
| Over 44 lb | $120.00 |
Expedited Shipping Rates
| Package Weight | Expedited Shipping Fee |
|---|---|
| 0.0001 – 4.4 lb | $19.99 |
| 4.4001 – 11 lb | $29.99 |
| 11.0001 – 22 lb | $49.99 |
| 22.0001 – 33 lb | $69.99 |
| 33.0001 – 44 lb | $99.99 |
| Over 44 lb | $150.00 |
The final shipping charge may vary based on package weight, package dimensions, delivery location, and selected shipping method.
From time to time, Zetecia may offer promotional free shipping. Any free shipping promotion will be displayed on the website and applied according to its terms.
Shipment Confirmation & Tracking
After the order has been shipped, Zetecia will send a shipment confirmation email including:
- Order number
- Shipping confirmation
- Tracking number
- Carrier information
Use the tracking number to check delivery progress through the carrier’s tracking system. If tracking information is not updated within a reasonable period, contact customer support.
Delivery Address Requirements
Customers are responsible for providing accurate and complete shipping information. Please verify before completing the order:
- Full name
- Street address
- Apartment or unit number (if applicable)
- City
- State
- ZIP code
- Phone number
Zetecia is not responsible for delivery delays caused by incorrect or incomplete address information. Additional shipping costs caused by address changes, returned packages, or reshipment may apply.
Lost, Damaged, or Delayed Packages
If a package is lost in transit, delivered incorrectly, or damaged upon arrival, contact customer service with the order information. Zetecia will review the case and work with the carrier to provide appropriate assistance.
Customs, Duties, and Taxes
All products sold on Zetecia are shipped from our U.S. warehouse.
- Product prices already include applicable customs duties. Customers in the United States generally do not need to pay additional customs duties for domestic orders.
- Sales tax is calculated based on the shipping address and applicable state and local tax rates. The exact sales tax amount is displayed at checkout before payment.
Customers are responsible for any applicable sales tax. Zetecia collects and remits sales tax in accordance with U.S. tax regulations where required.
Returns Shipping Information
All product returns are processed through our U.S. warehouse.
Return Address 785 20th Street, Suite 300 Newport, MN 55055 United States
Before returning any product, customers must contact Zetecia customer service to receive return instructions. Unauthorized returns may result in delayed processing.
Return shipping responsibility, refund of original shipping fees, and restocking rules are set out in the Refund Policy.
Customer Support
Zetecia
Customer Service Address: 785 20th Street, Suite 300, Newport, MN 55055, United States
Phone: +1 651-515-6050
Email: info@zetecia.com
Business Hours: Monday – Friday, 9:30 AM – 4:00 PM (CST)