Refund policy

Effective Date: August, 2026

At Zetecia, customer satisfaction is important to us. We want every customer to have a clear and convenient experience when purchasing our indoor lighting products.

This Return & Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds.

Zetecia processes all approved returns through our U.S. warehouse. All returned products are received and inspected at that location.

Zetecia does not charge a restocking fee on any approved return.

Company & Return Warehouse Information

U.S. Return Address

All approved product returns must be sent to:

Zetecia Return Warehouse 785 20th Street, Suite 300 Newport, MN 55055 United States

Customers must contact Zetecia customer service and receive written return approval before sending any package. Do not ship products back without prior confirmation. Unauthorized returns may be refused or delayed.

Return Eligibility

Customers may request a return within 30 days after receiving the product.

To be eligible, all of the following must be met:

• The return request is submitted within 30 days of delivery.
• The product is in resalable condition.
• Minor signs of inspection or light trial use are acceptable, provided the product is fully functional, free from significant damage, scratches, stains, or modifications, and all original accessories and packaging are included.
• The product is returned with original packaging, accessories, and included components.
• The product is not damaged due to improper installation, misuse, accidents, or unauthorized modification.
• Proof of purchase or order information is provided.

Products that do not meet these conditions may not qualify for a refund.

If the product arrives damaged, is the wrong item, or has a confirmed manufacturing defect, contact Zetecia within 7 days of delivery and provide photos or videos.

Return Process

Step 1: Contact Customer Service

Email info@zetecia.com or call +1 651-515-6050 and provide:

• Order number
• Customer name
• Product name / SKU
• Reason for return
• Photos or videos if the product has a defect, quality issue, or shipping damage

Step 2: Receive Return Approval and Shipping Instructions

After review, customer service will send:

• Return approval confirmation
• Return reason classification (customer-initiated or Zetecia-responsibility)
• Return warehouse address
• Return shipping instructions, including whether Zetecia will provide a prepaid label or reimburse return shipping

Do not ship until you receive this confirmation.

Step 3: Ship the Product Back

Ship only the approved items to the U.S. return warehouse. Use a trackable service. Keep the shipping receipt and tracking number until the refund is completed.

The return package must be handed to the carrier within 7 days after return approval.

Step 4: Warehouse Receipt and Inspection

After the warehouse receives the package, Zetecia inspects the product. Inspection is completed in 5 business days from the warehouse receipt date.

Step 5: Refund Issuance

If inspection confirms the return is approved, Zetecia issues the refund within 5 business days after inspection is completed. The refund is sent to the original payment method. You will receive a refund confirmation email on the day the refund is issued.

Refund Timeline

These timeframes start after the return package is received at the U.S. warehouse. Carrier transit time to the warehouse is not included.

• Product inspection after warehouse receipt: 5 business days
• Refund issued after inspection is approved: 5 business days
• Refund posted to the original payment account after Zetecia issues it: 3 business days

After the returned product passes inspection, the refund will be credited to your original payment account within 8 business days.

If inspection is not approved, customer service will notify you in writing within the same 5-business-day inspection window and explain the reason.

Refund Amount

Zetecia does not charge a restocking fee. No restocking fee is deducted from any approved refund.

A. Quality issue, shipping damage, wrong item, or confirmed manufacturing defect

Refund includes:

• 100% of the product purchase price
• 100% of the original outbound shipping fee paid at checkout (standard or expedited)
• 100% of approved return shipping cost, per the Return Shipping Standards below

B. Customer-initiated return (change of mind, ordered the wrong item, no longer needed)

Refund includes:

• 100% of the product purchase price

Refund does not include:

• Original outbound shipping fee
• Expedited shipping upgrade
• Return shipping cost (paid by the customer)

C. Partial returns

If only part of an order is returned, the product price of the returned item(s) is refunded under the rules above. Original outbound shipping is refunded in full only when the return is Zetecia’s responsibility under section A.

Return Shipping Standards

Return shipping cost is determined by package weight.

Zetecia pays 100% of return shipping when:

• The product arrived damaged
• The wrong product was shipped
• The product has a confirmed quality issue or manufacturing defect

Payment method:

1. Zetecia emails a prepaid ground return label. You pay $0 to ship the return.
2. If a prepaid label cannot be used, you ship with a trackable ground service and send the paid receipt and tracking number. Zetecia reimburses the actual amount paid, up to the standard amount in the table above for that package weight. Reimbursement is issued together with the product refund, within 5 business days after inspection is approved.

The customer pays return shipping when:

• The return is for personal preference
• Change of mind
• Ordered the wrong size, style, or model
• The item is no longer needed

In these cases, ship with a trackable ground service at your own cost. Zetecia does not deduct a handling fee or restocking fee from the product refund.

Use ground / standard service only. Overnight, 2-day, or other expedited return shipping is not reimbursed unless Zetecia specifically authorizes it in writing.

Insurance is recommended for high-value items. Zetecia is not responsible for return packages lost in transit if no tracking number is provided.

The customer must retain tracking until the refund confirmation email is received.

Damaged, Defective, or Incorrect Products

Inspect the order after delivery. If the product arrived damaged, is incorrect, or has a quality issue, please contact Zetecia within 7 days of delivery and provide:

• Order number
• Description of the issue
• Photos or videos showing the problem

Contacting us within 7 days helps us confirm the issue quickly and arrange the right solution. This 7-day contact window does not change or shorten the standard 30-day return period. You may still request a return within 30 days of delivery under the Return Eligibility rules.

After confirmation, Zetecia will offer replacement or a full refund. For these cases:

• Original outbound shipping is refunded in full
• Return shipping is covered in full under the Return Shipping Standards
• No restocking fee is charged

If you choose a replacement, Zetecia ships the replacement at no additional shipping charge after the return is approved.

Product Exchanges

Zetecia does not process direct exchanges. To get a different product, size, or style:

1. Complete a return under this policy.
2. Receive the refund after inspection approval.
3. Place a new order for the desired product.

Non-Returnable Items

The following are not eligible for return:

• Products damaged due to improper installation
• Products damaged by misuse or accidents
• Products modified without authorization
• Products returned without original components or packaging
• Items returned after the 30-day return request window
• Unauthorized returns shipped without prior customer-service approval

Order Cancellation Policy

Customers may request cancellation before the order has shipped. Contact Zetecia customer service as soon as possible. Once the order has shipped, cancellation is not guaranteed and the standard return process applies.

If cancellation is confirmed before shipment, Zetecia issues a full refund of the product price and any shipping fees paid, within 5 business days after cancellation is confirmed. The refund is posted to the original payment account within 3 business days after issuance.

Changes to This Policy

Zetecia may update this Return & Refund Policy when necessary. The current version is the one published on this page, with the effective date shown at the top.

Customer Support

Zetecia

Customer Service Address: 785 20th Street, Suite 300, Newport, MN 55055, United States Phone: +1 651-515-6050

Email: info@zetecia.com

Business Hours: Monday – Friday, 9:30 AM – 4:00 PM Central Time