Refund policy

At Zetecia, customer satisfaction is important to us. We want every customer to have a clear and convenient experience when purchasing our indoor lighting products.

This Return & Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds.

Zetecia provides return services through our U.S. warehouse. All approved returns are processed and inspected at our U.S. warehouse location.

Company & Return Warehouse Information

U.S. Return Address

All approved product returns should be sent to:

Zetecia Return Warehouse

1388 Haight St
San Francisco, CA 94117
United States

Customers must contact Zetecia customer service before sending any return package.

Please do not send products back without prior confirmation, as unauthorized returns may not be accepted or may experience processing delays.

Return Eligibility

Customers may request a return within 30 days after receiving the product.

To be eligible for a return, the following conditions must be met:

  • The return request is submitted within 30 days of delivery.
  • The product is unused or in acceptable condition.
  • The product is returned with original packaging, accessories, and included components.
  • The product is not damaged due to improper installation, misuse, or unauthorized modification.
  • Proof of purchase or order information is provided.

Products that do not meet these conditions may not qualify for a refund.

Return Process

To request a return, please follow these steps:

Step 1: Contact Customer Service

Contact Zetecia customer support with:

  • Order number
  • Customer name
  • Product information
  • Reason for return
  • Photos or videos if the product has defects or damage

Step 2: Receive Return Instructions

After reviewing your request, our customer service team will provide:

  • Return approval confirmation
  • Return instructions
  • Return shipping information

Step 3: Ship the Product Back

Customers should send approved returns to our U.S. return warehouse.

Please keep the shipping receipt and tracking information until the return process is completed.

Step 4: Product Inspection

After receiving the returned item, our team will inspect the product condition.

The inspection process normally takes 3-5 business days.

After approval, refunds will be issued according to the original payment method.

Refund Processing Time

Once the returned product has been received at our U.S. warehouse, Zetecia will inspect the product condition.

The inspection process normally takes 3-5 business days after the returned item is received.

Once the return is approved, the refund will be issued to the original payment method.

The complete refund process usually takes approximately 10-20 business days from the date the return package is shipped back to Zetecia, depending on return shipping time and payment provider processing time.

Customers will receive a refund confirmation email after the refund has been processed.

Refund Timeline

Step Estimated Time
Return shipment to Zetecia U.S. warehouse 3-10 Business Days
Product inspection after receipt 3-5 Business Days
Refund processing after approval 3-7 Business Days
Total estimated refund time Approximately 10-20 Business Days

Refund Amount

For approved returns:

The refund amount generally includes:

  • Product purchase price

The following charges may not be refundable:

  • Original shipping fees
  • Expedited shipping charges
  • Additional services requested by the customer

If the return is caused by an error from Zetecia, such as:

  • Wrong item shipped
  • Product received damaged
  • Manufacturing defect

Zetecia will review the situation and provide an appropriate solution, which may include:

  • Replacement
  • Refund
  • Other customer support options

Return Shipping Responsibility

Customer Responsibility

Customers are responsible for return shipping costs when returning products due to:

  • Personal preference
  • Incorrect size selection
  • Change of mind
  • Ordering the wrong product
  • No longer needing the item

Zetecia Responsibility

Zetecia will be responsible for return-related solutions when:

  • The product arrives damaged
  • The wrong product is shipped
  • The product has a confirmed manufacturing defect

Expedited shipping fees are non-refundable unless the return is caused by a Zetecia error.

Customers should contact us before returning any defective or incorrect items.

Damaged or Defective Products

We recommend customers inspect their order after delivery.

If your product arrives damaged or has a quality issue, please contact Zetecia within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos or videos showing the problem

Our customer support team will review the information and provide assistance.

Possible solutions include:

  • Replacement parts
  • Product replacement
  • Refund according to the situation

Product Exchanges

Currently, Zetecia does not provide direct product exchanges.

If you need a different product, size, or style, please:

  1. Request a return according to this policy.
  2. Receive a refund after approval.
  3. Place a new order for the desired product.

Non-Returnable Items

The following items may not be eligible for return:

  • Products damaged due to improper installation
  • Products damaged by misuse or accidents
  • Products modified without authorization
  • Products returned without original components
  • Items returned after the return period

Order Cancellation Policy

Customers may request order cancellation before the order has been shipped.

To cancel an order, please contact Zetecia customer service as soon as possible.

Once an order has been shipped, cancellation requests cannot be guaranteed and may need to follow the standard return process.

Shipping and Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will assist in checking the shipment status with the carrier.

Delivery delays may occur due to:

  • Carrier transportation delays
  • Weather conditions
  • Holidays
  • Incorrect shipping information
  • Other circumstances beyond our control

Changes to Return & Refund Policy

Zetecia reserves the right to update this Return & Refund Policy when necessary.

Any changes will be published on this page with the updated effective date.

Customer Support

If you have questions regarding returns, refunds, or your order, please contact us:

Zetecia Customer Service

Address:1388 Haight St
San Francisco, CA 94117
United States

Phone:+1 628-432-2011

Email: info@zetecia.com

Business Hours: Monday - Friday 9:30 AM - 4:00 PM Pacific Time